What Propaganda Means and Why It Matters

U.S. Air Force EC-130E Commando Solo aircraft, designed for psychological and information operations. (Federation of American Scientists, original source unknown)

Let’s suppose that a large American newspaper ran an editorial deflecting accusations that its political opinions were too partisan. It deflected those who argued against the newspaper’s position and advanced the position that the newspaper’s opinion were correct and fair. Would any reasonable person accuse the newspaper of engaging in propaganda? Of course not.

Yet that’s essentially what Tom Vanden Brook engaged in through his column in USA Today this week. If you don’t believe me, just read the two definitions of propaganda he cites in his article arguing that the U.S. military engages in propaganda.

I’m not arguing that Vanden Brook or USA Today engage in propaganda. I am arguing that Vanden Brook is engaging in typically sloppy thinking about what constitutes propaganda, a word so broad and thick that it obscures, contrary to what he argues, far more than it illuminates. Vanden Brook quotes Webster’s Dictionary, which provides the fairly standard definition of propaganda, and compares it to the Government Accountability Office’s definition of Military Information Support Operations.

It’s a neat trick, except that Vanden Brook should know better: Military Information Support Operations (MISO, also known as psychological operations) is a subset of Information Operations (Infoops), about which Vanden Brook has written before.  So he knows that he’s not giving the whole story by citing these two definitions. But then if you parse the dictionary’s sloppy and vague language, you could easily apply it to Vanden Brook’s article: propaganda is a “systematic, widespread dissemination or promotion of a particular idea…to further one’s own cause or to damage and opposing one”. He’s making a concerted argument, in the third-largest newspaper in the country, supporting his contention and undermining opposing viewpoints. Is that propaganda? Of course not. It just demonstrates what unsound ground he’s writing on.

Vanden Brook would like propaganda to cover a lot of common ground.  He wants it to describe all  of what the military communicates in theater operations to be described as propaganda. But here the differences are important. Like too many policymakers, practitioners and journalists before him, Vanden Brook confuses MISO and Information Operations. MISO is primarily concerned with “foreign audiences” – that is, the civilian population. Infoops, when not also including all the other tools of information warfare (including network warfare, electronic jamming, military deception and the like), is specifically targeted against enemy forces. So: is a MISO campaign to warn civilians of unexploded ordinance propaganda? Is an infoops leaflet urging enemy insurgents to join the government militia propaganda? Is a public affairs radio broadcast encouraging voter turnout propaganda?

It should be noted that beyond the doctrinal confusion – the Joint Manual insists that MISO must work with Public Affairs, whose entire credibility relies on truth, but can also engage in military deception, like Infoops – this gets hopelessly tangled in the complex environment of modern operations, particularly in counterinsurgency. In peacekeeping, stability operations, and counterinsurgency, there is simply no neat division between civilian and combatant, so there is no functional difference between MISO and Infoops. The unfortunate fact that MISO and Infoops sound so much alike in name just adds to the confusion.

But throwing it all into a box and slapping on the propaganda label doesn’t help. I am sympathetic to the journalist and editor who need a simple, demotic vocabulary to describe these confusing, even subtle, distinctions to the public in readily accessible prose. But in this case, propaganda is more inflaming and obscuring than clarifying. It doesn’t explain what the military is doing in these difficult, often treacherous, environments. “Propaganda” doesn’t describe anything. It characterizes.

The solution is better reporting and better writing. By showing what soldiers, Marines and Airmen do on these operations, and their intended effect, good journalism could even help clarify the confusion about the fundamental difference between Infoops and MISO. I’ve read about some activities that look like public diplomacy, and I’m not entirely clear on how public affairs fits into complex counterinsurgency or stability operations environments, either. None of this fits neatly under the rubric “propaganda,” nor should it. And to try to do so entirely misses the point.

Because if Vanden Brook had read his theory, he’d know that the stakes couldn’t be higher: David Petraeus wrote in his seminal counterinsurgency manual that the information operations “[logical line of operations] LLO may often be the decisive LLO.” Theorists from Clausewitz to David Galula wrote about the importance of the strategic struggle for information, public opinion and perception. Wars have been fought and lost over this ground for centuries. Many have argued it is at least as important as the combat itself.

I have written extensively and in depth about the doctrinal, operational and theoretical problems of propaganda and the operational communications community in my forthcoming book on public diplomacy. I hope this short article and my book provide the opportunity to untangle and redevelop the tools necessary to communicate in the complex and dangerous tactical environments we will no doubt face in the years ahead.

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9 Things I Learned Crossing the Last Three Feet

From the cover image of the most recent Small Wars Journal. Malian Army Col. Youssouf Traore, left, practices the use of a ring cutter on U.S. Army Sgt. La Tonia R. Luna, with the 807th Medical Detachment Support Command during a medical equipment demonstration in Mopti, Mali, Feb. 7, 2012. U.S. Army photo by Spc. Kimberly Trumbull.

My latest article, “9 Things I Learned Crossing the Last Three Feet,” was published today in Small Wars Journal, which published an earlier article I wrote about the Arab Spring and the repercussions around the Benghazi incident.

My sincere gratitude goes to the editors of Small Wars Journal for agreeing to publish my article. I greatly admire the breadth and creativity of the work they publish and it is a distinct honor to appear under their banner.

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Twitter in a Teapot?

An article last month in Foreign Policy brought to light a “full-blown Twitter war” between the State Department’s Digital Outreach Team (DOT) and a “prominent” jihadi named Mu’awiya al-Qahtani using the feed service under the handle @Al_Bttaar. Written by Will McCants, who helped set up the DOT operation, the tempest in a teakettle is easy to miss for his transparently self-aggrandizing story about how “there’s one thing [the DOT] is doing successfully: making the right enemies”. That is, McCants asserts, DOT has diminished @al_Bttaar and his confederates so aggressively that the virtual jihadi has had no alternative but to attack the DOT online. What more proof do we need of the State Department’s effectiveness?

Unfortunately, there is ample evidence that McCants has the equation exactly backwards: @Al_Bttaar in fact needs the State Department as an enemy far more than the State Department needs him. And beneath that are hidden the depressingly low stakes involved.  While it is true a single individual or a small group can be inspired to attack the United States or Western targets by online invective, in the case of the battle between the State Department and @Al_Bttaar, the numbers involved are literally the high hundreds.

McCants assertion that the DOT is “making the right enemies” is a textbook example of a bureaucracy perpetuating a problem it was created to solve, like force protection for a forward-deployed combat unit. Becoming a target is not per se a measure of success. DOT should be drying up support for @al_Bttaar, eliminating it, or diverting its attention. It’s true, McCants writes, that @Al_Bttaar’s attempt to attack DOT’s Twitter account failed (as have similar, follow-on attacks against other Twitter users). Here his failure does not point to the State Department’s success but to @Al_Bttaar’s inherent weakness and to the paltry stakes involved: fewer than 150 people were involved in the attack on DOT’s Twitter account.

In fact, McCants buried near the end of the article the critical fact that @Al_Bttaar registers a little more than 1,500 Twitter followers. That 150 of them were willing to storm the State Department’s virtual Bastille demonstrates what I suspect about them: in terms of pure numbers, they are much less likely “followers” in the traditional sense of the word than those who registered with the account simply to keep tabs on this virtual jihadi. (To give you another sense of scale, the DOT had logged 7,000 “engagements” by 2012, according to the State Department. The DOT has been online since 2006.)

A few simple numbers can put this into perspective. Of 22 countries in the Arab League, assume that at least 10 intelligence and law enforcement agencies and foreign embassies will sign on as “followers” to monitor @Al_Bttaar. That’s a low estimate and we’re already at 220, or nearly 15 percent of followers. Apply the same formula to the roughly 50 Muslim-majority countries, and you have nearly a third at 500. Expand that number in any number of reasonable ways – accounting for headquarters, redundancies, international organizations, academia, contractors – and now you can begin to imagine that the only true followers of @Al_Bttaar are the 150 people who attacked the State Department’s Twitter account.

And for this the State Department coordinates 50 civil servants, spending how much money, through the interagency, to fight?

Despite my incredulous tone I’m not entirely skeptical of the DOT endeavor. McCants simply doesn’t make a very persuasive case. It’s easy, when hunting bad guys, to obsess over what you’re seeing at the end of your scope. But when you’re that narrowly focused, you can miss the larger picture and the bigger questions: In the end, what is DOT and the State Department trying to accomplish? How influential are Twitter jihadis like @Al_Bttaar? Should we shut them down at their source or attack their message in front of much larger audiences (Al Jazeera, Al Arabiya), which we can command?

A 2012 study published by the Middle East Journal suggested that DOT’s endeavors – reaching out in online fora – did very little to change minds. But I’d argue that very little is still a place to start. This survey indicated that 4.8 percent expressed positive views of U.S. foreign policy or the DOT, but the study was a single snapshot (2009) of a very specific place (Egypt). A survey like this is only useful if it is duplicated and controlled. Egypt, for its part, is a very unique political environment. Moreover, those “poor” responses to DOT’s outreach in fact mirror overall public opinion in Egyptian polls about US foreign policy as recorded in 2008. So while seeming discouraging on its face, in reality this article actually tells us that we don’t really know how effective the DOT is – or could be.

That’s because changing public opinion takes concrete, specific actions and its success can only be measured fairly (and accurately) over time. I’m not yet convinced that Twits like @Al_Bttaar are worth all that effort. But that’s because we haven’t figured out a way to measure our effectiveness yet. Social media has given us the illusion of hard data, analytics, and control when what it’s really done is flooded us with more raw, decontextualized numbers. Now it’s up to us to find the meaning in all that madness.

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